Placing an order is simple:

1. Browse our catalogue and select the products you want.
2. Click "Add to cart".
3. Go to checkout, enter your details and choose your payment method.
4. Confirm the order. You will receive a confirmation email with all the details.
5. Once the order has been dispatched we will send you the tracking number so you can follow it.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Klarna instalments
• Bank transfer

Delivery times depend on the destination:

• Italy: 1–3 working days.
• Italian islands: 2–5 working days.
• Europe: 3–5 working days.

Shipping costs:

• Italy: €5.90 — free on orders over €79.90.
• Austria, Belgium, France, Germany, Netherlands, Spain, Ireland, Luxembourg, Portugal: €8.90 — free on orders over €99.
• Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, Switzerland, United Kingdom: €9.99 — free on orders over €119.
• Bulgaria, Croatia, Czech Republic, Greece, Hungary, Malta, Poland, Romania, Slovakia, Slovenia: €11.90 — free on orders over €119.

Yes. Once your order has been dispatched you will receive an email with a tracking link, so you can check the status of your parcel at any time.

We accept returns within 14 days of delivery, provided that:

• the product has not been opened or used;
• the packaging is intact and undamaged.

To start a return, contact our Customer Service by email at servizioclienti@trepiprufumerie.com.

Yes. Every product sold by Tre Pi Profumerie is genuine and purchased directly from official distributors.

At checkout, enter your discount code in the dedicated field and click "Apply". The discount will be calculated automatically on the total.

If you need to change or cancel an order, contact our Customer Service as soon as possible. Orders that have already been dispatched cannot be changed or cancelled.

Yes. You can add gift wrapping to your order by selecting the option at checkout. You can also include a personalised message.

You can reach our support team:

• Email: servizioclienti@trepiprufumerie.com
• Phone: +39 0823 838002 (Monday to Friday, 9:00–18:00 CET)
• WhatsApp: +39 375 8598760

Yes. Our site uses up-to-date security protocols to protect your transactions and the privacy of your data.

Yes. We include free samples with every order, subject to availability.

Yes. With our loyalty programme you collect points on every purchase, which you can use to get discounts on future orders. Create an account to discover all the benefits.

If a product arrives damaged, contact us straight away with a photo of the item and your order number at servizioclienti@trepiprufumerie.com. We will send a replacement or issue a refund.

Yes, you can check out as a guest. Creating an account, however, gives you access to order tracking and the loyalty programme.

By subscribing to our newsletter you will receive:

• exclusive offers and promotions;
• early access to sales;
• alerts on new collections and products;
• personalised fragrance and beauty tips.

Yes. You can request an invoice at checkout by selecting the relevant option and entering your billing details.

Yes. We offer digital gift cards in a range of amounts, ideal for friends and family. The gift card is sent to the recipient by email with a personalised message.

Yes. We offer special terms for trade professionals and business purchases, including hairdressers and beauty salons. Contact us for more information and a tailored quote.